Privacy Policy
Your trust matters to us. Here's how we handle your information.
Effective Date: January 1, 2026
At Pulse Mender, we respect your privacy. This policy explains what information we collect when you visit our website or work with our siding team in Blue Ash, Ohio, and how we use and protect it. We keep things simple and transparent.
Information We Collect
When you contact us or request a quote, we collect your name, phone number, email address, and property address. If you share details about your siding project, we keep that too so we can help you better.
Like most websites, we automatically collect some technical data when you visit - your IP address, browser type, device information, and the pages you view. This helps us understand how people use our site.
How We Use Information
We use your contact details to respond to your inquiries, schedule estimates, and keep you updated about your siding project. We may also send occasional service reminders or promotions if you opt in.
The technical data we collect helps us improve our website, fix issues, and make sure our content is relevant to homeowners in Blue Ash and nearby areas.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and understand how you interact with our pages. You can disable cookies in your browser settings, but some parts of the site may not work as well.
We do not use cookies to collect sensitive personal information. They're mainly for analytics and basic site functionality.
Analytics and Third-Party Tools
We use trusted third-party analytics tools, like Google Analytics, to see how visitors find and use our site. These tools may collect data such as your IP address, pages visited, and time spent on the site. This data is aggregated and doesn't identify you personally.
We may also use third-party services for scheduling, customer communications, or advertising. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We never sell your personal information. We only share it with trusted partners who help us run our business - like scheduling software or payment processors - and only as needed to serve you.
If required by law, we may disclose information to comply with legal obligations or protect the rights and safety of our business, our customers, or others.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need your data, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes using secure connections and limiting access to your data to only those who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your trust.
User Rights
You have the right to request access to, correction of, or deletion of your personal information. You can also opt out of marketing communications at any time.
To exercise these rights, just contact us using the details below. We'll respond promptly and respect your choices.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review it periodically to stay informed.
Contact Information
If you have questions about this Privacy Policy or how we handle your data, we're here to help. Reach out to us by phone, email, or mail - we'll get back to you as soon as we can.